Terms & Conditions

Page Automotive Limited Terms & Conditions

This Agreement is between Page Automotive Group Limited the Supplier, and the Customer.


Customer means, the person, firm, or company for whom the Services are performed.

Service(s) means, the repair, alteration, and servicing, of vehicles and any other operations carried out for the Customer by the Supplier including the storage of the vehicle and the hiring of courtesy vehicles.

Completion Date means, a date when the Supplier believes the Services will have been completed.

Vehicle means, the Vehicle identified on the booking form / estimate.

By accepting this Agreement, you confirm that you are authorised as / by the owner to enter into this Agreement for the Services to be undertaken on these terms and conditions. By leaving the Vehicle with us you are expressly requesting that the Services be started as soon as reasonably possible.


An estimate given for the Services shall be provisional and will be subject to variations in the price of parts or materials between the date of the estimate and the date of commencement of the Services. It will also depend on further work or parts which are found to be necessary subject to any conditions specified upon instruction either by the Supplier or the Customer.

By providing an estimate we are in no way agreeing to undertake the work.

If you leave the Vehicle with us for an estimate but choose not to accept the estimate and / or proceed with the Services, you agree to collect the Vehicle, within 24 hours of the notified date of collection, we will charge you for storing the Vehicle, at the rates in force at that time for each 24-hour period after we are required to store the Vehicle.


The Supplier reserves the right to refuse to carry out any work on the Vehicle:

  • if in its opinion, or in the opinion of its employees, is likely to make the Vehicle unsafe whether for Vehicle occupants and / or pedestrians.
  • which might have a detrimental effect on other parts of the Vehicle.
  • road test a Vehicle if in the opinion of the Supplier and / or its employees the Vehicle has been presented in a manner which would render its use on the highway to constitute a criminal offence; this may include, but is not limited to illegal tyres, number plates and privacy glass.

General Trading Terms:

If you are a retail customer you agree to pay us our usual retail price applicable, including any VAT at the prevailing rate, within our settlement terms for the vehicle repair work undertaken by us on your behalf.

If your Insurer has passed your details to us to undertake vehicle repair work as part of an insurance claim, then you agree to pay us any excess and or VAT, where applicable, as prescribed within the terms of your insurance policy cover, within our settlement terms, and you further agree that we may collect the balance of our fees directly from your insurer.

If you are pursuing an insurance claim, it is your responsibility to confirm your level and scope of insurance cover, we shall once we are notified by your insurer, provide you with confirmation of any insurance excess and or VAT you are liable for, under the terms of your policy. You acknowledge that we make no assurance as to the extent of your insurance policy cover or whether your insurer will accept or decline your claim in relation to the vehicle repair work,

In the event your insurer either declines to cover the vehicle repair work under your policy or your insurance is invalidated for whatever reason, regardless of whether you are at fault. We reserve all our rights to recover full settlement from you directly for either, the costs we have incurred to date, including any VAT at the prevailing rate, or you agree to pay us our usual retail price applicable, including any VAT at the prevailing rate, within our settlement terms for the vehicle repair work completed by us on your behalf.

Pre-existing Damage, Damage Caused by Us and Corrosion:

We exclude all liability for the repair of damage, whether visible or not, existing before we began to work on the vehicle and which we have not expressly identified as vehicle repair work to be undertaken by us.

We will perform the vehicle repair work with reasonable care and skill and in full accordance with the applicable standards.

If we damage the Vehicle, we shall arrange for its repair at no additional cost to you. If you organise a repair yourself without our prior written approval, we do not guarantee to pay the costs you incur, as we reserve the right to assess the reasonableness of these repair costs.

You acknowledge that the cost to us of repairing the Vehicle, if we caused the damage, is likely to far exceed the amount we charge you for the vehicle repair work. For that reason, you agree that our total liability shall be limited to the total cost of the initial quote for repairing the damage we caused to the Vehicle.

Except as stated above, you agree, that unless we have written to you to confirm otherwise before we begin the work, we shall not reimburse or compensate you for stress or emotional upset, any inconvenience, loss of revenue, loss of income, for the loss of the use of the Vehicle or any loss of business profits, any direct, indirect, consequential or pure economic loss suffered by you as a result of such damage.

We will not accept or be liable for any lease car charge backs from a Leasing Company.

Nothing held within this clause shall operate to limit our liability for fraud, death or personal injury caused by our negligence. Additionally, nothing held within this clause shall operate, remove or restrict your statutory rights to the extent that they cannot by law be so removed or restricted.

Courtesy Car:

In the event Page Automotive Group provide you with a courtesy car, on the instructions of your insurer or at the request of you as a Customer, while vehicle repair work is undertaken on your vehicle, then we shall require you to sign a further agreement and declaration relating to the hire of the courtesy car. Any costs or liabilities that accrue as a result of the hire of the courtesy car will be bound by our standard settlement terms.

If your insurer either declines to cover the cost of the courtesy car under your policy or your insurance is invalidated for whatever reason, regardless of whether you are at fault. We reserve all our rights to recover full settlement from you directly for either, the costs we have incurred to date, including any VAT at the prevailing rate, or you agree to pay all outstanding invoices and any associated costs, including any VAT at the prevailing rate, within our settlement terms.

During the period of hire, the Customer shall be liable for all costs relating to any damage to the vehicle, in addition to costs to maintain the courtesy car in a road-worthy condition, to include any cleaning costs when the car is returned after the hire period. The Customer, in accordance with section 66 of the Road Traffic Offenders Act of 1988, acknowledges that they shall be liable as the owner of the vehicle in respect of any Fixed Penalty Offence during the period of hire, including speeding, parking fines, congestion charges and any incurred administration charges.

The Supplier shall retain the right, for a period of 60 days after the hire period terminates, to take payment from the nominated card provided by the Customer at the commencement of the hire period, should any fines or charges be received during the time in which you are responsible for the courtesy car, which includes an administration fee of £35.00 (plus VAT) for each offence committed.

Collision Damage Waiver:

We are authorised to offer Collision Damage Waiver (CDW) insurance to our customers who take a courtesy car as part of the Service we provide. Any Collison Damage Waiver insurance purchased by the Customer from the Supplier would be required to be settled at the time of taking possession of the courtesy car from the Supplier.

Cancellation of Services:

To receive a full refund of any payments we have received from you, to provide Services, you must cancel the order for our Services before we start to provide the Services. We will confirm your cancellation in writing to you.

If you cancel the Services under this clause and we have already started to provide the Services by that time, you will be required to pay the Supplier any costs we reasonably incurred in starting to provide the Services up to the time when we received your cancellation. This charge will be deducted from any refund that is due to you or, if no refund is due, you will receive an invoice. We will tell you what these costs are when you contact us.


It may be necessary on occasions for the Supplier to instruct specialists to undertake specialist repairs to your vehicle. In so doing the Supplier agrees that they will only use competent professionals to undertake these services.

Replacement Parts:

All components removed from your vehicle and replaced, other than those exchanged for replacement parts or subject to a warranty claim, become the property of the Supplier unless the Customer requests their return prior to the commencement of the Service.

All replacement parts remain the property of the Supplier until the Supplier receives payment in full for the Service provided. Further the Supplier reserves the right to enter the Customer’s property and remove parts from the Customer’s vehicle to the value of the outstanding invoice. By entering into agreement with the Supplier the Customer is giving its express authority to the Supplier to enter its property and remove parts from the vehicle to the value of the outstanding invoice.


Where new paintwork is required and the metal is found to be rusted, every possible reasonable precaution will be taken to prevent such rust penetrating after the completion of the painting. However, no guarantee can be given that the rust will not reoccur after the Services provided by the Supplier.

The Supplier uses the very latest paint and materials as requested by the vehicle manufacturers for which it is approved to undertake vehicle repairs. However, if partial paintwork is required, every endeavour will be made to match the existing colour scheme, but no guarantee can be given of perfect colour match. On occasions the Supplier may be required to ‘Blend or spray the adjoining panel’ in order to obtain a satisfactory finish.

Completion Dates:

Prior to the commencement of the Service the Supplier will provide the Customer with an estimated Completion Date. Whilst the Supplier shall make every effort to ensure that the Services are completed on or before the Completion Date, Completion Dates are only estimates setting out when the Supplier believes the Services will be completed.

Completion dates may change: If a Completion Date changes the Supplier agrees to make reasonable attempts to contact the Customer immediately and to provide the Customer with a revised estimated Completion Date. 


The Supplier will endeavour to complete the Services by the date and time requested but cannot accept responsibility for delay resulting from no availability or late delivery of spares, or other reasons beyond its control.


Once notified that your Vehicle is ready for collection, please collect your Vehicle as quickly as possible, and in any event within 24 hours upon receiving the Supplier’s request to collect your Vehicle.

The Supplier will only release the Vehicle to the Customer after the Services are completed unless it is requested by the Customer to release the Vehicle to the Customer’s agent.

For the Supplier to undertake the Service, the Supplier’s employees will be required to drive your Vehicle; this may also include a road test to ensure that the Vehicle operates correctly upon the road. If there is insufficient fuel in your Vehicle, additional fuel will be added, and a charge will be made for this fuel. By entering into this Agreement, you agree to reimburse the Supplier for any fuel they have placed into your Vehicle.

Settlement Terms:

Our settlement terms are that all amounts falling due from the Customer are payable on completion of the vehicle repair work and prior to the Vehicle being collected or delivered to the Customer.

The Supplier is authorised by the Customer to retain possession of the Vehicle until payment of all monies owed by the Customer to the Supplier (whether relating directly to the repair of the Vehicle, associated costs or previous services) are received by the Supplier.

If the Customer fails to pay the Supplier, the Vehicle will be retained, and storage charges will accrue commencing at the end of a 24-hour collection period. The collection period commences when the Customer is informed that the Vehicle is ready for collection.

If a Customer fails to contact the Supplier to plan to collect the Vehicle, or the Customer fails to collect the Vehicle before the collection period expires or on a date agreed with the Supplier, storage charges will accrue at a daily rate until the Vehicle is collected. If a courtesy vehicle is also retained by the customer daily hire charges for the courtesy vehicle will also accrue.

Please note that by entering into this agreement you agree to pay hire charges for the courtesy vehicle if it is not returned within 24 hours of a request by the Supplier to collect your vehicle, or to return the courtesy vehicle.


Any VAT shown on the estimate is at the rate in force at the time the estimate was prepared. The VAT charged on completion of the repair will be the rate applicable at the time.

By entering into this Agreement, the Customer agrees to ensure that they are able, and prepared to pay the invoice and VAT element for the Services, or their insurance excess and the VAT, if applicable, within the settlement terms of the Supplier.


We are committed to reducing fraud using credit cards. The Supplier, therefore, reserve the right not to accept payment by debit or credit card, where we suspect that by doing so a fraud may be perpetrated against us, the registered card holder or anyone else.

We accept payment over the telephone, via direct bank transfer or at the site, using most major debit or credit cards, other than Diner’s Club or American Express. We do not accept personal cheques, bank cheques or cash amounts in excess of £250.00, in settlement of outstanding balances.


If the Vehicle is not collected, or arrangements are not made for its collection storage charges will accrue commencing at the end of a 24-hour collection period. The Supplier agrees to notify the Customer that the work has been completed, all Vehicles not collected within 24 hours of completion of any work will incur storage charges of £32.00 per day plus VAT unless prior arrangements have been made and agreed.

Please note that a Vehicle will not be released until all the outstanding amounts have been paid, these may include any excess and / or VAT, courtesy car hire and storage charges.

Daily storage charges may also be incurred, from the date on which the Vehicle was left with the Supplier, if authority to proceed with the Service is, delayed or refused and the Vehicle is not collected within the 24-hour collection period.

Please note that the Supplier will not release the Vehicle either to the customer, its employee, agent or insurer until all outstanding charges are paid, these charges may include Storage, Recovery, Administration and Courtesy Vehicle Damage and / or Hire Charges. Further, recovery and hire charges will continue to accrue while arrangements are made to move the vehicle and or return the courtesy vehicle.


The Supplier has the right to hold a Vehicle following the completion of the Services until such time as the account is paid in full.

Uncollected Goods:

The Supplier may exercise its right as regards uncollected goods under the Torts (Interference with Goods) Act 1977, if the Vehicle is not collected when the work is completed subject to the Supplier complying with the provisions of the Torts (Interference with Goods) Act 1977.


The Supplier will take reasonable care of the Vehicle, whist in its custody. This duty of care does not extend to items of personal property or business goods left in the vehicle. Customers are therefore advised to ensure that any items of personal property or business goods are removed from the vehicle prior to the commencement of collection / repairs.

Whether by agreement with, or on the instruction of the Customer, the Vehicle is left outside the Supplier’s premises, before or after normal business hours, on an unfenced part of the premises, any risk or loss or damage howsoever occasioned will be the Customer’s responsibility.

Customer Liability:

By entering into this Agreement, the Customer agrees to be solely responsible for payment of the Supplier’s invoice, either in whole or in part, for services completed by the Supplier, if its insurance company refuses to honour the Customer’s insurance policy and therefore refuses to pay the Supplier’s invoice directly.

By entering into this Agreement, the Customer is authorising the Supplier to provide the Services to the Vehicle as per the estimate. If, the Customer intends to claim the cost of the Services from its insurer / warranty company, the Supplier will, if provided with the correct details, liaise with the Customer’s insurance company to facilitate the claims and payment process.

However, liability for payment to the Supplier for the Services it has provided will always remain with the Customer until payment is received in full.

If for any reason the Customer’s insurance company fails to pay the Supplier, then the Customer agrees to accept responsibility for the full settlement of the outstanding balance.

Data Protection:

We are required to get permission from you for giving third parties some of your data to be able to repair your vehicle. This information is limited to the vehicle registration number and full identification number (VIN), and these are required in ordering parts for your vehicle from suppliers / main dealer(s).

We shall retain all personal data held, shown on the invoice for sales, service, and warranty purposes as Data Controllers. This information may be passed to other carefully selected third party organisations, including, but not limited to our debt collection agents for the purposes of recovering any outstanding debts.

We shall not use any information we hold about you for marketing purposes nor shall we pass this information to any third party for this purpose.

Should the Customer have any concern in regards to the way we use their information they write in the first instance to notify the Data Controller at the Company.

The adopted Data Protection Policy and Privacy Notice of Page Automotive Group Limited can be obtained directly from our website: https://page-automotive.co.uk

Consumer Transactions:

Nothing contained within these terms and conditions is meant, nor will affect a Consumer’s Statutory Rights

Complaints will initially be considered in accordance with the provisions of the Supplier’s complaints handling procedure a copy of which is available on request or can be obtained directly from our website: https://page-automotive.co.uk


These Terms and Conditions shall in all respects be governed by and construed in accordance with English Law.